Usability research · London
We run small, careful sessions with the people your features are for, then write them up so a decision can be made on evidence rather than opinion.
“We stopped arguing about the checkout in the second week. The recording did the arguing for us.”
One-to-one, task-led, on a prototype or a live account. Recording, timings and a written note per participant.
Where the eye and the cursor go in the first seconds, mapped against the path you intended.
WCAG 2.2 AA audit with severity ranking, screen-reader passes, and a retest after your fixes land.
Two weeks of structured capture for flows that a single hour cannot honestly judge.
Every study is staffed from a standing UK panel, screened per brief. Participants are paid for their time; a session is paid whether or not the product behaves.
We are a new studio (incorporated 2026) and staff every brief by hand rather than by algorithm.
Tell us the decision you are trying to make and the date it has to be made by. We reply within a working day with a scope, a participant profile and a price.
HIDDEN INSIGHT LABS LTD · 71-75 Shelton Street, Covent Garden, London WC2H 9JQ · Company No. 16941841