Privacy notice

Updated 11 November 2026. Controller: HIDDEN INSIGHT LABS LTD., 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Company number 16941841.

Information we hold

Panel members: name, email, city, device, availability, and the payment details needed to pay you. Clients: name, work email, study briefs. Everyone: whatever you type into a form on this site.

Why we hold it

To recruit and pay participants, to deliver studies, to answer enquiries and to keep statutory records. Bases: contract, legitimate interest, consent for occasional updates.

Processors

Cloudflare (hosting, DNS, email routing), Formsubmit (form delivery), our email provider, and our rewards provider for incentives. All are bound to the specific purpose.

Session material

Recordings and notes are held under the client contract, normally 24 months. Where a participant appears on camera, we tell them before recording starts and they may ask for the segment to be cut.

Retention

Enquiries 12 months. Panel profile and payment history 6 years. Recordings per contract, then deleted.

Rights

Access, rectification, erasure, restriction, portability, objection. Write to kirsi@hiddeninsightlabs.uk; we answer within one month. Complaints: Information Commissioner's Office, ico.org.uk.

Cookies and fonts

No analytics or advertising cookies. A session cookie appears only while a form is open. Google Fonts receives your IP address.